FAQ

Q: Why should I follow a bedding procedure on new brake pads?

Correct brake pad bedding (also known as break-in) is important to assure superior braking performance. This beneficial procedure allows the rough friction surface of the brake pad to be brought to temperature, causing a layer of friction material to be applied to the rotor surface. This allows the brake pad material to rub against itself rather than the bare rotor thus increasing the stopping performance of the brake pad to reduce pad and rotor wear.

Q: What is better, slotted or drilled rotors?

At The Brake Guys, we carry a variety of rotor types, and we carry both cross-drilled and slotted rotors. Your vehicle’s stock brake rotors can exceed 1,000 degrees F and as a result of the high temperature, many friction compounds start to break down. Due to the breakdown of compounds and the high temperature, brake noise and a shaking steering wheel are the result.

Drilled rotors are engineered to keep your brakes cool, so your brake pad has enhanced bite with reduced fade in comparison to stock brakes. The benefit of slotted rotors is the protection against the dust generated by the friction pad and the removal of gas and water away from the surface, however, the downside is that slotted rotors do not cool your brakes.

In a nutshell, for every day street and highway driving, drilled rotors are typically preferred. For track, towing or other heavy duty applications, slotted rotors are recommended.

Q: What is better, painted rotors or zinc plated rotors?

The idea behind painting or plating a brake rotor is to resist corrosion, which can affect the structural integrity of your rotors. Rotors can get hot, more than 1000 degrees F and at those temperatures, paint will peel or burn off. Zinc-dichromate plating is a bit more expensive, however, the benefit is that it lasts much longer and keeps your rotors looking new for a much longer time.

Q: What is a pre-bedded brake pad?

Some brake pad manufactures offer a brake pad that is pre-bedded. How do you pre-bed a brake pad? Pre-bedding of brake pads is performed by placing a new pad in a caliper and a machine driven rotor. The rotor and pads are then slowly brought up to temperature and allowed to cool down over several cycles. This process simulates on-track situations and while this can be very expensive, it greatly reduces the break-in time. In most cases, the rotor and the pad are sold as a matched set.

Q: What can I do during installation to prevent brake noise?

First, search our products to find the correct brake pads for your specific vehicle and choose an upgrade over other aftermarket brake suppliers. The next steps you should follow to avoid noisy brakes are:

  • Maintenance: Turn/machine the rotors (machining off a small layer of the rotor to make it smooth again) as recommended by the manufacturer.
  • Clean: Wash and dry rotors to remove any debris.
  • Installation: Install pads securely and properly bed the pads according to manufacturer’s instructions.
  • Lubricate: Apply a thin layer of a silicone compound called anti-squeal brake lube on the back of the brake pads during installation.

Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by The Brake Guys to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a The Brake Guys brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from The Brake Guys, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that The Brake Guys offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. The Brake Guys takes great pride in having you as a customer and we will ensure your privacy as a customer. The Brake Guys does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

thebrakeguys.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

The Brake Guys seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

The Brake Guys reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at The Brake Guys, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to sales@thebrakeguys.com.

We are confident that your visit to The Brake Guys is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at .


Shipping & Returns

Q: WILL THERE BE DELAYS DURING THANKSGIVING AND CHRISTMAS HOLIDAYS?

Please allow extra time for deliveries during the holiday season. If expedited shipping is required, please contact us.

Q: WHEN WILL MY ORDER SHIP?

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: WHEN WILL I RECEIVE MY ORDER?

While many orders will ship directly from our warehouse in Chicago, IL, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Q: WHAT WILL SHIPPING COST?

Shipping is determined the carrier's calculations bases on the weight and or dimensions of the shipment. Note that non continental rates may require additional cost and you may need to contact us prior to ordering. Shipments to large or heavy for ground by be shipped via truck freight and will require a quote prior to processing.

Q: WHAT SHIPPING OPTIONS ARE AVAILABLE?

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Q: UNDELIVERABLE PACKAGES (ORDERS RETURNED TO US)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees.

Q: RETURN SHIPPING COSTS

Return shipping is the customer's responsibility.

Q: RESTOCKING FEE

Returns are subject to a 15% Restocking Fee.

Q: OUTGOING SHIPPING COSTS

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.

Q: HOW WILL YOU SHIP MY ORDER?

We ship primarily through UPS. The Brake Guys reserves the option to choose the best carrier available at the time of shipment.

Q: HOW FAST IS MY ORDER PROCESSED?

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

Q: DO YOU SHIP TO CANADA OR US TERRITORIES?

Yes we do, contact us for a quote.

Q: DO YOU SHIP TO APO/FPO ADDRESSES?

We apologize but we are unable to ship to APO/FPO through our website at this time.

Q: DO YOU SHIP TO ALASKA AND HAWAII?

Yes. However, shipments are excluded from our Free shipping offer. The quoted amount during checkout is only an estimate and is subject to additional shipping charges that will be charged prior to the order shipping. If you prefer a different shipping method contact our Customer Service department.

Q: DO YOU SHIP OUTSIDE OF THE USA?

Yes we do, contact us for a quote.

Q: DO YOU OFFER EXPEDITED SHIPPING?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: CAUSES FOR A SHIPPING DELAY?

Wrong address or zip code used for the shipping address or it is determined undeliverable by the carrier. Occasionally weather may cause a delay in delivery. Contact us is your package does not arrive as expected.

Q: CAN YOU SHIP TO FREIGHT FORWARDERS?

No we do not.

Q: CAN MY ORDER BE SENT TO MULTIPLE ADDRESSES?

Orders can only be sent to one address. Place separate orders for each shipping address.