Shipping & Returns
- WILL THERE BE DELAYS DURING THANKSGIVING AND CHRISTMAS HOLIDAYS?
- WHEN WILL MY ORDER SHIP?
- WHEN WILL I RECEIVE MY ORDER?
- WHAT WILL SHIPPING COST?
- WHAT SHIPPING OPTIONS ARE AVAILABLE?
- UNDELIVERABLE PACKAGES (ORDERS RETURNED TO US)
- RETURN SHIPPING COSTS
- RESTOCKING FEE
- OUTGOING SHIPPING COSTS
- HOW WILL YOU SHIP MY ORDER?
- HOW FAST IS MY ORDER PROCESSED?
- DO YOU SHIP TO CANADA OR US TERRITORIES?
- DO YOU SHIP TO APO/FPO ADDRESSES?
- DO YOU SHIP TO ALASKA AND HAWAII?
- DO YOU SHIP OUTSIDE OF THE USA?
- DO YOU OFFER EXPEDITED SHIPPING?
- CAUSES FOR A SHIPPING DELAY?
- CAN YOU SHIP TO FREIGHT FORWARDERS?
- CAN MY ORDER BE SENT TO MULTIPLE ADDRESSES?
Q: WILL THERE BE DELAYS DURING THANKSGIVING AND CHRISTMAS HOLIDAYS?
Please allow extra time for deliveries during the holiday season. If expedited shipping is required, please contact us.
Q: WHEN WILL MY ORDER SHIP?
All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.
Q: WHEN WILL I RECEIVE MY ORDER?
While many orders will ship directly from our warehouse in Chicago, IL, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.
Q: WHAT WILL SHIPPING COST?
Shipping is determined the carrier's calculations bases on the weight and or dimensions of the shipment. Note that non continental rates may require additional cost and you may need to contact us prior to ordering. Shipments to large or heavy for ground by be shipped via truck freight and will require a quote prior to processing.
Q: WHAT SHIPPING OPTIONS ARE AVAILABLE?
All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.
Q: UNDELIVERABLE PACKAGES (ORDERS RETURNED TO US)
Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees.
Q: RETURN SHIPPING COSTS
Return shipping is the customer's responsibility.
Q: RESTOCKING FEE
Returns are subject to a 15% Restocking Fee.
Q: OUTGOING SHIPPING COSTS
If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.
Q: HOW WILL YOU SHIP MY ORDER?
We ship primarily through UPS. The Brake Guys reserves the option to choose the best carrier available at the time of shipment.
Q: HOW FAST IS MY ORDER PROCESSED?
Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.
Q: DO YOU SHIP TO CANADA OR US TERRITORIES?
Yes we do, contact us
for a quote.
Q: DO YOU SHIP TO APO/FPO ADDRESSES?
We apologize but we are unable to ship to APO/FPO through our website at this time.
Q: DO YOU SHIP TO ALASKA AND HAWAII?
Yes. However, shipments are excluded from our Free shipping offer. The quoted amount during checkout is only an estimate and is subject to additional shipping charges that will be charged prior to the order shipping. If you prefer a different shipping method contact our Customer Service department.
Q: DO YOU SHIP OUTSIDE OF THE USA?
Yes we do, contact us for a quote.
Q: DO YOU OFFER EXPEDITED SHIPPING?
Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.
Q: CAUSES FOR A SHIPPING DELAY?
Wrong address or zip code used for the shipping address or it is determined undeliverable by the carrier. Occasionally weather may cause a delay in delivery. Contact us is your package does not arrive as expected.
Q: CAN YOU SHIP TO FREIGHT FORWARDERS?
No we do not.
Q: CAN MY ORDER BE SENT TO MULTIPLE ADDRESSES?
Orders can only be sent to one address. Place separate orders for each shipping address.